Help/FAQ’s

What is the Portland Hospital App?

The Portland Hospital Parent App is a library of evidence-based information for parents. Support is provided throughout your parenting journey from conception to the birth of your baby and beyond until your child is 19 years old. During your pregnancy and your baby’s first year, the App will send you regular bundles of information with push notifications. You will also always have access to the full library of information covering conception to 19 years.

Why have I been sent a link about installing this app?

Parents who have chosen to have their antenatal care at The Portland Hospital are offered access to the App to support their parenting journey.

How do I receive information?

When you register with the App and provide your baby’s due date and/or date of birth, the App will provide you with a regular personalised delivery of information. This will appear in the My Pregnancy and My Baby section of the App dashboard.

I have been sent an invite but can’t access my account?

If you already have an account, you can ask for a password reset, fill in our online form, or contact Essential Parent direct at hello(at)essentialparent.com for more help.

Can I reset my login or password for the app?

You can reset your password within the App, and the details will be sent to the email address that we have on record for you.

What content is available?

The Essential Parent library includes information on:

  • Conception
  • Pregnancy and birth information
  • Baby care 0-1
  • Toddler care 1-3
  • Child care 3-12
  • Teen care 13-19

Who is Essential Parent?

EP is a digital information service offering expert, evidence-based written and video content for conception, pregnancy, birth, babies, toddlers, children and teenagers.

EP follows the advice of experts in the field including:

  • Professor Robert Winston
  • UNICEF UK Baby Friendly
  • The Royal College of Paediatrics and Child Health
  • The Child Accident Prevention Trust
  • The St John Ambulance
  • The British Society of Paediatric Dentistry
  • The Samaritans
  • The National Literacy Trust
  • I-can literacy charity
  • The Meningitis Research Trust
  • Mental Health specialists
  • Health Visitors, Midwives, GPs, Paediatricians, Obstetricians, Sleep specialists, Attachment specialists, Teachers, and many more.

EP supports and promotes the factors that help children reach their potential – including good health, attachment, good mental health, responsive feeding, cognitive, physical and emotional development, and many more.

Essential Parent’s (EP’s) ambition

To help expectant and new parents bond with their children during the early years and help those children grow into resilient, healthy and independent teenagers and adults.

Early Years intervention is essential to improve the life chances of children, especially those from less affluent communities.

Further help

The App has been developed and approved to be used on IOS and android devices and should install on appropriate devices. If you are having difficulties with the installed App you can contact us at the following email address with your details, the details of your device and operating system and what difficulties you are having within the app:

hello(at)essentialparent.com

How do I delete my account?

If you would like your account deleting, please complete the Delete Account form by clicking on the link below and your account will be deleted within 7 days – https://essentialparent.com/delete-account